At Rewarble, we're dedicated to safeguarding the privacy of our Users. This Privacy Policy outlines our practices for collecting, using, and protecting Your personal information across our website, services, and products. By accessing our Services, You consent to the processing of Your information as described in this policy. If You disagree with any aspect of this Privacy Policy, please refrain from using our Services.
"Company" refers to Mechhive B.V., the entity that operates the Rewarble Service.
"Rewarble" refers to the online platform managed by the Company, through which users can redeem vouchers for various rewards.
"Voucher" means a code issued by SKINE FZCO in Dubai, which holds the license for issuing vouchers. The Voucher can be redeemed on Rewarble for a balance, which in turn can be used to obtain goods, services, or a monetary value top-up to a User's e-wallet.
"Payout" refers to the transfer of monetary value from a User's Rewarble Account to an external account or service, as chosen by the User.
"Service" encompasses all services provided by Rewarble, including but not limited to Voucher redemption, account management, and customer support.
"User" or "You" means any individual or entity that uses the Service.
"Account" refers to a User's registered profile on Rewarble, through which they access and use the Service.
To deliver and enhance our Services while ensuring their security, we gather only the essential personal information, which includes but is not limited to:
Email address: utilized for order confirmations and security measures.
IP address: automatically collected for security reasons.
Additional information: may be requested based on the selected reward.
The primary purpose of collecting personal information is to provide our Services securely and to adhere to Anti-Money Laundering (AML) regulations. We do not utilize Your information for any unrelated purposes.
While we are committed to protecting Your privacy, there are specific circumstances under which Your personal information may be shared:
With processors: we may share certain information, such as wallet details, with processors to facilitate services and transactions on Your behalf. These processors are carefully selected and obligated to protect Your information in accordance with our standards and applicable laws and regulations.
Legal compliance: in certain instances, we may be required to disclose Your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. This includes complying with legal processes and procedures such as court orders or subpoenas.
We ensure that any sharing of Your personal information is carried out with the utmost care and in compliance with applicable laws and regulations.
To comply with Anti-Money Laundering (AML) regulations and other applicable laws and regulations, we are required to retain Your personal information for a minimum period. This period is essential for fulfilling our legal obligations and for providing ongoing Services.
Minimum retention period: we retain Your personal information for at least five years following the completion of any transaction. This duration serves as the minimum period to comply with AML and other regulatory requirements.
Extended retention: in certain circumstances, we may retain Your information for longer periods as dictated by operational needs or additional legal requirements.
Secure Deletion: once the retention period expires, and there is no legal or operational reason to retain the information, it is securely deleted from our systems.
This approach ensures that we meet our legal obligations while also being transparent about our practices regarding the retention of personal information.
The security of Your personal information is paramount to us. We employ encryption and secure servers to protect Your data. However, it's important to recognize that no internet transmission or electronic storage method is entirely secure. While we strive for the utmost protection, absolute security cannot be guaranteed.
You have the right to access, amend, or request the deletion of Your personal information. To exercise these rights, contact our support team . Note that we cannot remove security-related information due to AML compliance requirements.
For inquiries or concerns regarding our Privacy Policy, please reach out to us at rewarble.com/support.
We may periodically update this Privacy Policy. Any amendments will be communicated by posting the revised policy on this page. We encourage you to review this Privacy Policy regularly for any changes. Updates become effective upon posting.
